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How
to change your properties to work with our new interface.
Click on Tools, Accounts, Mail, select the e-mail account,
click on Properties, Servers, under incoming mail server,
account name enter your entire e-mail account ex. yourusername@bluebonnet.net
Under outgoing mail server make sure the My server requires
authentication box is checked.
Answers
to Common Problems in E-Mail
Why
does the mail server say my password is wrong. It's not!
Most commonly, users are continually prompted for their password
by the mail server if they have entered their mail login name incorrectly.
If it is not in all lower case, it will prompt you for the password
again because it does not recognize the username. There may also
be space before or after the login name; while you may not see it,
the computer will. You can try deleting it and re-entering the username
in lower case to fix the problem.
Also,
the mail program encounters a problem on the mail server (such as
a POP lock or connection problem), they might re-prompt the user
to enter their password. This is not an indication that the user
is entering a password incorrectly, or that the password is incorrect
on the server, but that there was a previous error. If this happens
to you, re-enter the password and check to see if there's another
error message that appears that indicates that there is a POP lock
or from lines error.
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I'm
getting a message indicating I have a "POP lock". How can I get
rid of it?
A POP lock error message can indicate one of a few things:
- It
could mean that more than one Internet connection is trying to
access your mailbox at one time. To avoid multiple Internet connections
writing to the same mail file at one time (which would cause the
mailbox to become unreadable), our mail server "locks" the mail
file until it is safe for another connection to access. If you
share a mailbox, this is likely what is happening.
- A
POP lock error can occur when one is trying to download a very
large mail file when the mail server is unusually busy. If you
know there is a lot of mail, or a large file, in your E-Mailbox,
try downloading the information early in the morning, or contact
our technical support department at 1-888-654-2250 Ext. 6 to have
them remove it.
POP
locks are automatically cleared by the mail server. If you think
that you are getting a POP lock incorrectly, and have been getting
a POP lock for more than 3-4 hours, feel free to write Tech-Support
support@bluebonnet.net or to call technical support to have the
lock analyzed and/or removed.
Typically,
however, a little bit of patience is all that is required. Close
your mail program and wait for about 30 minutes, then try checking
your mail again.
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My
mail program just says "Retrieving message x of y..." and sits there.
What's happening?
While many mail programs will display the number of messages you
have left to download, it won't display how long it will take for
each message to download. If you see a message saying "Retrieving
message x of y..." for a long period of time, that indicates that
you have a particularly large mail message, and it is just taking
some time to download it. Let it sit: while most mail messages download
in seconds, an extremely large mail file might take over an hour
to download!
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How
can I set up my mail program for multiple mailboxes?
Bluebonnet Internet offers the ability to provide multiple E-Mail
addresses, or otherwise called E-Mail boxes or pop accounts under
your main account. However, while this is very helpful, many times,
people are often confused as how to receive their E-Mail from these
different accounts. Only recently have some E-Mail programs (such
as Netscape Communicator, Outlook Express, and Eudora Pro 4.x) begun
to support multiple accounts.
We
have a document that covers the steps needed to configure a number
of different mail programs for use with an extra mail account. You
can obtain this document by writing E-Mail to support@bluebonnet.net
and requesting it (be sure to let tech support know what program
you intend to use to check your email with) or by calling our Technical
Support and one of our knowledgeable, courteous technicians can
you walk you through the process.
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Why
do I still have messages in my Outbox, and why isn't there a copy
of them in the Sent Items?
Some email programs will send automatically, however if this option
has been disabled or you created the message(s) while offline, going
online and pressing send/receive should send your messages. If your
are still unable to send messages, and you get an error please write
down the error and contact our tech support for additional help.
(Note:
you can now send and receive E-mail from any computer connected
to the Internet by using Voyager.netMail. See 5.08 below for more
information.)
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How
do I check Bluebonnet E-Mail from another provider?
It is possible to send and receive E-mail from another provider
by using the Bluebonnet's web-based E-mail program. You are able
to check your mail using any Internet browser. Simply go to www.bluebonnet.net
and enter your Bluebonnet username and password in the e-mail/web-mail
box.
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How
long does it take for E-Mail to be delivered to another party?
While E-Mail is often instantaneous, the speed in which it can be
sent to another party depends on the way mail is delivered to that
person, and whether or not that person's provider has fast mail
servers. Many providers "queue" mail, meaning that messages are
not delivered to customer's mailboxes as soon as they are received
due to using an over saturated mail server. It is quite common for
America Online and Prodigy to "queue" or delay mail. Messages sent
to customers on those providers can potentially take up to several
days to be delivered.
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Why
are the dates or times on some E-Mail messages incorrect?
The date and time stamp on an E-Mail message are not determined
by the mail server that the mail is delivered from. Instead, it
comes from the time and date that is set on the computer of the
person composing the mail. As such, a person's machine may have
the time or date set incorrectly, and that will be carried over
into their messages. Put simply, the time and date information in
E-Mail should not be necessarily considered accurate.
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Why
does the mail server say my password is wrong. It's not!
Most commonly, users are continually prompted for their password
by the mail server if they have entered their mail login name incorrectly.
If it is not in all lower case, it will prompt you for the password
again because it does not recognize the username. There may also
be space before or after the login name; while you may not see it,
the computer will. You can try deleting it and re-entering the username
in lower case to fix the problem.
Also,
the mail program encounters a problem on the mail server (such as
a POP lock or connection problem), they might re-prompt the user
to enter their password. This is not an indication that the user
is entering a password incorrectly, or that the password is incorrect
on the server, but that there was a previous error. If this happens
to you, re-enter the password and check to see if there's another
error message that appears that indicates that there is a POP lock
or from lines error.
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A
friend sent me E-Mail and I never got it!
Most commonly, this occurs when that friend addresses the E-Mail
incorrectly. Typical examples of this are someone sending the mail
to the wrong domain. For example, if the correct address johndoe@bluebonnet.net,
incorrect (typos) would be:
- To:
johndoe@bluebonnet.com
- To:
johndoe@bluebonnett.net (or)
- To:
johndoe@blubonnet.net
Also
very common is a situation in which a new Internet user has tried
to send mail to a name, and not an E-Mail address -- for example:
- To:
John Doe
Will
send mail to the E-Mail addresses John@nnett.com, as well as Doe@theirprovider.com
and -not- johndoe@bluebonnet.net
Another
common reason that E-Mail may not be delivered is that the sender
might have attached a file that was very large. Some Internet providers
have limitations on the size of files that can be sent through their
mail servers. Have the sender check with the Internet provider to
see if they have such a restriction.
If
none of the above were the case, ask the friend to send any error
message they may have received from their ISP's mail server to support@bluebonnet.net
for analysis.
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I
accidentally deleted an important message! Can you get it back?
Probably not. While Bluebonnet does regular backups of the information
on our mail server and can restore information in the event of a
server problem, we can not restore individual messages that are
missing because of a problem other than a server malfunction or
crash at Bluebonnet. We recommend that all users backup their own
hard drives so that information of this sort can be recovered in
the event of a problem or accidental deletion on their computers.
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How
do I send an attachment and what kind of document can it be?
When
sending a attachment using Web Mail, scroll to the bottom
of your screen, Browse for the file to be sent, click Add.
When the message is sent the attachment will be included.
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Are
there any considerations I need to think about when sending
attachments?
You
should keep in mind that sending documents that are too large
can cause time outs when sending or receiving e-mail, if it
is a large document try breaking it up into two sections.
When sending pictures, use thumb nails, this way your pictures
arrive and can be viewed.
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How
do I add e-mail addresses to my address book?
When adding an email address from webmail, open your address
book and choose Add to Personal Address Book. Fill
in the blanks. Click Add Address.
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