Frequently Asked Questions

1. My password does not work.....
Make sure your Cap Lock is turned Off, and your Number Lock is turned on. Your password is case sensitive, make sure you entered in lower case if your password is in lower case. Your Number Locks needs to be on if you have numbers in your password.

2. My computer was working fine earlier, now it will not respond.
In this case, the first thing you will want to do is restart the computer, this will reset the defaults for the computer and normally corrects problems.

3. Web pages are not loading, it is asking for me to reset my browser...
You can reset your browser while you are on the Internet. Click on Tools, then click on Internet Options, then click on Advance, just above OK and Cancel (at the bottom of the box) you will see "Reset Defaults" click on this one time, then click Apply, then click OK. This will reset the browser for you.

4. What is my Email Address?
Your Bluebonnet Technologies Email Address is the username you chose when you set up your Bluebonnet Account @bluebonnet.net Example: username@bluebonnet.net

5. Can you fix my Hot Mail or Yahoo Mail address?
Bluebonnet Technologies does not have access to any of these mail servers. For problems related to Hot Mail please contact MSN, for problems related to Yahoo mail please contact Yahoo.

6. What is a Window's Update, my computer pops this up, do I just close it?
You will want to click on it and run the update, to install the Critical Updates. Doing this will keep your computer updated and will help you avoid problems in the future. Just like a car, a computer needs regular maintenance to keep it running at its top performance.

7. How do I know what number my computer is dialing?
When you click on connect, the Number your computer is dialing will show on your screen. It is a very good habit to pay attention to this number. You want it to always dial your local Bluebonnet server number for your connection. If it is not a local Bluebonnet server number, cancel the call. There are viruses that will change your dial up number. If this were to happen, Open Dial up Networking, Right Click on the Bluebonnet Icon and Left click on Properties. Change the number back to your local Bluebonnet number (make sure all of the number is under the phone number, leave the area code box blank). To make sure there are no viruses in your computer, run a full virus scan on your computer. You can use one of the free scans on our Virus Alert page

9. Why is my dial up box coming on, I am not using the Internet or Email?
Your anti-virus program may be trying to connect for new updates. Open your anti-virus program and do a live up date. This will keep you current. You computer may also be set for any new Window updates to be down loaded, this also needs to be kept current on any of the Critical Updates.

10.  I have two computers. I checked my email yesterday at one computer, and now when I check mail on the other computer my email is gone?
When you use the Outlook or Outlook express Program, it downloads your mail off the server and stores it on your hard drive. After you download these messages, they get stored in your computer's hard drive so you will no be able to view them when you access your mail throught our Web Mail located on the Bluebonnet's website or from a differrent computer.

11. How do I clear the History?
If you are logged on to the Internet, click on Tools, then click Internet Options. When Internet Options opens you will be on the General Tab. On the lower half of the page you will see Clear History. Click the button and wait until your cursor stops spinning. You have cleaned the History folder. Click Apply, then click OK.

12. There are things that I see on my computer that I didn't download, what are they?
This is most likely Spyware. Spyware can be harmful to your computer, or might just be unwanted programs that snuck onto your computer. To get rid of them go to http://www.download.com and search for "Ad-Aware" without the quotations. Installing and running this program should clean your computer of these unwanted programs.

13. Why does my accelerator flash Blue and Red?
The accelerator is supposed to flash Blue and Red. This shows that it is active and working.

14. I have a dial tone on my phone line but my computer says that there is no dial tone. Make sure the phone line is connected to the modem and not the network card. Make sure that the phone line is connected correctly and not loose. Make sure that the modem drivers are installed correctly. You may have to reinstall the modem or replace the modem (you may have to take it to a computer tech of you choice or you can bring it to the Bluebonnet Tech Repair Center).

15. Why is my connection speed so slow?
There could be several reasons to this problem. The following are some that you may want to trouble shoot.

• The modem may be an older modem and can not send and receive as fast.
• The telephone line to your computer may be too long. Try a shorter cord.
• Congestion on the phone lines.
• Need new wiring on the house.
• Try calling a different local phone number. Please refer to phone numbers available.

16. Why do I keep getting disconnected when I am checking my e-mail?
Open Outlook and go to Tools, Options, then to the Connection Tab and make sure that the check box beside "Hang up after sending and receiving" is not checked.