Bluebonnet Internet Policies
Revised on 07/01/04

Purpose: To determine and implement policies regulating and administrating customer services as provided by Bluebonnet Internet.

This document and related policies may change without notice and will be updated on a regular basis.

Acceptable Usage Of PPP Accounts:

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Appropriate Usage Policy (AUP)
Bluebonnet Internet maintains an appropriate usage policy to ensure the safety and satisfaction of our customers. In addition to your affirmation that you will not use Bluebonnet service for any purpose constituting abuse of service, you agree to comply with all applicable local, state, federal, and international laws and guidelines. Violations and abuse of service include, but are not limited to, the following:
· Engaging in any activity that is prohibited by any applicable local, state, federal, or international law or regulation.
· Gathering information about other users, including e-mail addresses,without their consent.
· Creating a false identity for the purpose of misleading others, especially when sending e-mail messages or posting to a newsgroup.
· Connecting to Bluebonnet Internet multiple times simultaneously with the same account without paying for concurrent service.
· Maintaining a dialup connection by artificial means for the purpose of keeping the connection open while unattended. Bluebonnet Internet dialup connections are intended to be open for active use only. Bluebonnet Internet reserves the right to terminate a connection following an extended period of inactivity.
· Running any type of server (web, mail, ftp, gaming, etc.) that requires extended connections.
· Sending large amounts of unsolicited e-mail (see Spamming Policy below).
Bluebonnet Internet reserves the right to terminate an account for violations of its terms of use. Bluebonnet Internet, at its sole discretion, will determine whether customer actions are considered abuse of service. If you are unsure whether a particular action is considered abuse, please contact a Bluebonnet Internet representative.

Notice of Liability for Long-Distance Charges

While Bluebonnet's support representatives will make every effort to assist you in selecting an access number that is a local phone call from your exchange, it is your responsibility to ensure that the selected access number is a local call. We recommend that you contact your phone company and ask them if the dial-up number, given to you by any Bluebonnet Internet support representative or reselling agent, will result in a long-distance charge if used. If, after signing up with Bluebonnet Internet, you determine that the access number initially given to you is not a local call, we will assist you by suggesting an alternate number or disconnecting your service at no penalty to you. All telecommunications charges are the sole responsibility of the telecommunications customer. Please also be aware that accessing our Toll Free Travelers Package number will result in additional charges, billed to your account at 11 cents per minute.

Inactivity And Disconnect Policy:

The account may be disconnected automatically within 20 minutes of inactivity. This time is general and subject to change as mandated by the System Administrator of Bluebonnet Internet. Inactivity is defined as periods when no activity is detected by Bluebonnet Internet through electronic means and the account is not being actively used by a dialup user. Electronic or mechanical means to avoid an inactivity disconnect are strictly prohibited. Electronic or mechanical means include: pinging the mail server; electronic or software autodialer features to maintain an active connection; repetitive checks for e-mail by autologin to the mail server. Abuse of these conditions and others not identified can result in a customer having their account disabled until these processes are halted in agreement with Bluebonnet Internet Appropriate Use Policy. Electronic means of auditing a suspected abused connection will be done by Bluebonnet Internet with the above guidelines in mind and with respect for the customer's privacy. Continued abuse or violations of the above conditions my result in a customers account being permanently disabled and all previous agreements rendered null and void.

Customer Responsibility and Cooperation:

All customers and subscribers of Bluebonnet Internet agree unconditionally to not in any way intentionally or maliciously cause harm to the equipment, software, or processes operating Bluebonnet Internet. Any violations of this agreement will result in civil and/or criminal penalties as prescribed by local, state and federal laws applicable in this area.

The Internet hosts some material deemed unfit for viewing and reading by minors under the age of 18. Some sites contain information both in text and graphical formats that may be considered obscene or harmful. Customers and subscribers of Bluebonnet's services will not hold Bluebonnet Internet responsible for sites and postings which could be considered obscene, lewd, offensive and/or harmful. It is Bluebonnet Internet policy that individuals are responsible for their own monitoring and viewing habits and those minors in their care. We currently do not filter or screen postings or sites on the Internet on a regular account, however we offer an excellent filtering software (Bess Filter) that can be added on your regular account.

In addition to this, customers and subscribers are encouraged to use common sense and courtesy when creating postings and or sites on personal or our WWW commercial server that may be considered offensive to others.

Acceptable Use Of Bluebonnet Internet Web Servers And Restrictions:

Users of Bluebonnet Internet Web Services, will be subject to additional charges if their site is receiving excessive use.

We expressly reserve the right to disable web sites generating excessively significant traffic (significantly excessive traffic is defined as any amount of activity that noticeably detriments performance on the server in question) We also expressly reserve the right to disable logging on sites generating significant excessively traffic

Customers Shall Be Precluded From Doing Any Of The Following:

Posting or transmitting any transmissions constituting or encouraging conduct that would constitute a criminal offense, giving rise to civil liability, or otherwise violating any local, state, national or international law, including without limitation the U.S. export control laws and regulations.
Posting or transmitting any information or software which contains a virus, worm, cancelbot or other harmful component. Uploading, posting, publishing, transmitting, reproducing, distributing or participating in the transfer or sale, or in any exploiting any information, software or other material obtained through the Internet which is protected by copyright or other proprietary right or derivative which is protected by copyright or other proprietary right or derivative works with respect thereto, without obtaining permission of the copyright owner or right holder. Activities that disrupt the use of or interfere with the ability of others to effectively use the network or any connected network, system, service, or equipment is prohibited.
Abusing or fraudulently using the Service in any way not specifically set forth above.
Customer understands further that the Internet contains unedited materials, some of which are sexually explicit or may be offensive to some people. Customer and Customer's authorized users access such materials at Customer's own risk. Moreover, Customer acknowledges that they will comply with all legislation, regulations, case law, and ordinances that regulate the transmission of information content over the Internet.
Using any Bluebonnet Internet account or server to send duplicative, unsolicited e-mail messages (commercial or otherwise), or to collect the responses from unsolicited e-mail (for example, by maintaining a SPAM-advertised web site) is prohibited. Bluebonnet reserves the right in its sole discretion to determine whether duplicative or mass e-mail messages are "unsolicited." A complaint from the recipient is presumptive evidence that the message was unsolicited.
Bluebonnet has no obligation to refer complaints to the sender or to identify complaining parties. Conduct that directly or indirectly encourages, permits, or relies on spamming is included in this prohibition. Examples include failure to implement technical or administrative measures to prevent mass unsolicited e-mail, or providing SPAM "support services" such as e-mail dropboxes or sales of spamware. Similarly, using any Bluebonnet account or server to post advertisements or messages that violate the charter of any newsgroup or mailing list is prohibited. Bluebonnet Internet reserves the right to make the determination whether a given message violates the newsgroup or mailing list charter. In most cases Bluebonnet will defer to the judgment of the newsgroup or mailing list moderator or administrator.
Spamming is defined by Bluebonnet Internet as -- Sending unsolicited bulk and/or commercial messages over the Internet. Also, maintaining an open SMTP relay is prohibited (web server, mail server, etc.) When a complaint is received, Bluebonnet Internet has the discretion to determine from all of the evidence whether the email is considered SPAM.

Commercial messages that are appropriate under the charter of a newsgroup or
mailing list, or that are expressly solicited by the recipients, are permitted.

Billing / How Your Account Is Charged / Additional Fees:

I. Payments on the accounts are always charged one month in advance. Our billing cycle extends from the first of the month to the last of the month. Current monthly charges will be due on the 25th of each month. An additional grace period will be given up to the 5th of the following month. A "friendly reminder" will be sent to your Bluebonnet e-mail address. Accounts not paid by the given date will be suspended for nonpayment. If an account is suspended for nonpayment, a $10.00 reconnection fee will be charged in addition to the balance owed to restore the account. Accounts will be restored within 24 hours of payment. Any checks returned to Bluebonnet unpaid will have a service charge of $25.00. Cancellation Policy-- It is required that request to cancel service is received in writing by postal mail or email to billing@bluebonnet.net 30 days in advance. If a 30-day notice is not given, any prepaid services will not be refunded.

II. Automatic Payment Recurrence
If you elect to pay with a credit card on a continual basis, Bluebonnet Internet will automatically bill your credit card when the next payment is due. If you pay annually, an annual payment will automatically be charged to your credit card the following year. If you pay monthly, the monthly fee will automatically be charged each month.
If you elect to pay using an electronic check on a continual basis, Bluebonnet Internet will automatically debit your checking/savings account when the next payment is due. If you pay annually, an annual payment will automatically be deducted from your account the following year. If you pay monthly, the monthly fee will automatically be deducted from your account. To prevent an automatic debit, you must either cancel your Bluebonnet service, or change the account you wish to have billed before your next billing cycle.
You may elect to change billing methods, credit accounts or checking accounts at any time. To do so, please call Bluebonnet Internet before your next payment is due and provide us with the information for the account you would like to have charged.
To avoid late fees, overdraft fees or other inconveniences, please ask the Bluebonnet Billing Department when you can expect each payment to be charged or deducted, so that you can plan for the transaction in advance. Charges for monthly dialup accounts are not prorated in the event of cancellation. When you call Bluebonnet Internet to cancel a monthly dialup account, the account will become inactive as of the last day of the current charge period, and you are responsible for all charges up to the end of the
current period. If you wish to dispute any charges, you must contact Bluebonnet Internet within 90 days of the disputed charge. Any disputed charges more than 90
days old will not be refunded. Bluebonnet Internet takes the security of its customer's billing information very seriously. Impersonating the identity of another individual or
willfully submitting inaccurate billing information, including credit card numbers, bank routing numbers, or bank account numbers, will be considered fraudulent activity, and perpetrators will be prosecuted to the fullest extent of the law.

Bluebonnet Internet reserves the right to alter, limit or refuse service to any customer that we believe to be abusing the use allowed them without notice. Bluebonnet Internet reserves the right to change the terms, conditions and rates without prior notice. For questions about your bill please email to billing@bluebonnet.net

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